Unless specifically noted in the item description, most items are in stock at our retail store and will be shipped within 1-2 business days. We will contact you by email if there is any delay in shipping your order. Standard delivery varies, but usually takes no more than 10-12 business days from the time the order is processed. Personalized items may take an extra 30 days.

We use software to calculate your shipping costs, based on your address and the size and weight of the box/s. Choose the shipping method that best serves your needs within the Contiguous United States.

For PO Boxes, please address it with the physical address of the Post Office that houses your PO Box and add your box number as the second address line. For example, our Post Office in Wilson, WY has an address of 5606 W Hwy 22, Wilson, WY 83014. It would be typed in this way:

               5606 W Hwy 22

                Box 22305

                 Wilson, WY 83014

We do! Please choose a FedEx option.

We will gladly issue a refund or exchange for any Jackson Hole Pendleton purchase that you are not completely satisfied with, within 30 days of purchase. All that we ask is that the item has not been used and has all original packaging. The item must be FREE OF PET HAIR and other debris, and free of odors like cigarette smoke. If you are returning a blanket, please do not return it in the Pendleton blanket box as this damages the box.

Please Send All Returns Directly To This Mailing Address via Post or UPS:

Box 3378  | 30 Center Street

Jackson, WY 83001 

Returns are typically processed within 5 business days of receipt. However, this could take as long as 10 business days during busy periods, particularly in December and January. Once a credit is issued, it can take up to 5 business days for it to reflect in your bank account.

Check all entrances to any buildings on your property. If you are not able to locate it, please contact Customer Service at sales@jacksonholependleton.com

Please call us immediately at 800-593-6773 to cancel your order. Please also email sales@jacksonholependleton.com if we are not here to answer your call. If you call or email after it has already been processed through shipping, we will be unable to cancel your order.

Please call us at 800 593-6773 in the unlikely event that this happens. We will do our best to get that item for you or we will give you a full refund.

Mistakes happen, but we do our very best to ensure we do things right. In the event that this happens, please call us at 800 593-6773 and we will help you resolve any issues to your satisfaction.

No, some items are exclusive to the store. If you're curious about whether we have a specific item in-store, we recommend calling us at 800 593-6773